Refund policy

We want you to love your Oabella. If you're not happy with your purchase, you can return it within 30 days of delivery for a refund.

Eligibility
To be eligible for a return, your organizer must be unused, in its original condition, and returned in its original Oabella gift box. Please contact us at [your email] before sending anything back, and we'll send you return instructions. Items sent back without first requesting a return will not be accepted. Items returned without the original box, or showing signs of use, may be refunded minus a 20% restocking fee or may not be accepted.

Damaged or defective items
If your organizer arrives damaged or defective, email us within 7 days of delivery with a photo of the issue and your order number. We'll send you a free replacement or a full refund, and you won't need to return the damaged item.

Return shipping
For standard returns, the customer is responsible for return shipping costs. Original shipping was free, so nothing is deducted from your refund.

Refunds
Once we receive and inspect your return, we'll email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card provider may take a few extra days to post it.

Bundle orders
If you return part of a bundle order (2 for $70 or 3 for $95), your refund will reflect the bundle discount you received on the items you keep.

Exchanges
We don't offer direct exchanges. If you'd like a different color, return your original item for a refund and place a new order.

Questions?
Email us and we'll be happy to help.